HELPDESK & MOBILE SUPPORT

Helpdesk

Using our London-based helpdesk, our team will work with you in times of equipment failure or emergencies such as power failure or floods. Your requests will be received by one of our dedicated helpdesk teams, providing you with a central point of contact. The prioritisation of the reactive maintenance requests will be matched accordingly to our schedule of rates, assuring continuity of service and dispatch to the correct response department.

We offer total support to resolve any emergency situation. All call requests will be prioritised and resolved promptly, professionally and with detailed care. Our 24/7 multi-site building repair service is one of our core competencies and we ensure that our resources are available to our customers at any time, any day of the week.

How we help

BlueOak manages mobile support services with the aid of simPRO, an effective end-to-end operations management software. Our Helpdesk department is in direct contact with our Mobile Support Team, who are ready to respond to the next request. Our services provide complete support from job inception, all the way through to the remedial actions taken to resolve the defect.

All calls are logged in real-time with the relevant action and response taken, including live engineer tracking for emergency call-outs. Your call will be prioritised with the issue being effectively resolved promptly, professionally and with care.